In the app
Open the menu with the button at the top right of any tab, tap Delete account, then Send request.
Our care team calls you on the mobile number on your account within one working day. If you are on a programme, they stop it with you.
We delete your account within 7 days of your request and sign you out on every phone.
Until your account is deleted, it works as usual. To cancel your request, open Delete account again and tap Keep my account.
Deleting the app from your phone does not delete your account.
Without the app
Email support@getleanplease.com with the subject “Delete my account” and the mobile number on your account, or call +91 80859 64558 between 8am and 8pm. Please do not include any medical details. We then follow steps 2 and 3.
What is deleted
- Your account, your mobile number and your Google sign-in.
- Your health answers, consents and profile.
- Your logs: weight, waist, shots, how you felt and what you ate.
- Your messages with our care team and with the assistant.
- Your blood reports, and any ID photos we still hold.
- Your addresses and medicine orders.
- Any booked visit, which we cancel.
What is kept
- Payment records, for as long as tax and company law require, currently up to 8 years.
- Your doctor’s medical record of your visits, prescriptions and doctor chat, kept by your doctor on Samvaid, the clinical platform our doctors use, for at least 3 years, as Indian medical rules require.
Your progress photos and cycle days were only ever stored on your phone. Deleting the app removes them.
If you sign up again later with the same number, you start with a new, empty account.