Terms of use

1. About these terms

These terms are an agreement between you and Staple Healthcare Private Limited (CIN U86900MP2026PTC085261), 63-B Vaibhav Nagar, Kanadia Road, Indore 452016, Madhya Pradesh (“we”, “us”). They apply to the GetLeanPlease app and getleanplease.com, together called leanplease. By creating an account or using leanplease, you agree to these terms and to our privacy policy. If you do not agree, do not use leanplease.

These terms are an electronic record under the Information Technology Act, 2000, and do not need a signature.

2. Our role and your doctor’s

We provide the app, the programme, our care team, and the arrangements for your visits, tests and medicine. We are not a hospital or a clinic, and we do not practise medicine.

Your medical care is provided by registered medical practitioners. They consult you under the Telemedicine Practice Guidelines, 2020, using Samvaid, a separate clinical platform. Your doctor uses their own professional judgement and is responsible for the clinical decisions they make, including whether to prescribe. We do not direct those decisions and cannot overrule them. Your doctor’s name, qualification and registration number are on every note and prescription they write for you.

Some parts of the service come from other companies, each with its own terms: Samvaid for doctor visits, a licensed pharmacy for medicine, laboratories and nurses for blood tests, and Razorpay for payments. We choose them with care, and our care team stays your point of contact.

3. Who can use leanplease

• You must be 18 or over.
• You must be in India and have an Indian mobile number.
• The account must be for you. You may not use it to get care or medicine for someone else.
• Before your first visit, we confirm who you are with an ID document and a photo of your face.

4. Your account

• You sign in with your mobile number and a one-time code sent on WhatsApp, or with Google once your number is linked to your account.
• Keep your code private. We will never ask you for it.
• You are responsible for what happens in your account. Do not let anyone else use it.
• If you lose your phone or your number, tell us so we can protect your account.

5. Your health answers

Your doctor relies on your answers. They must be complete and true, including any condition you have, any medicine you take, and whether you are pregnant, breastfeeding or planning a pregnancy. Tell your doctor promptly if anything changes. Leaving something out can lead to a decision that harms you.

The answer you see after the health questions is provisional. A fixed set of rules produces it. It is not a diagnosis or a medical opinion, and it does not mean you will be prescribed anything.

6. Doctor visits

• Every member has a video visit with a doctor before any medicine. Your first visit is a screening.
• By starting a visit, you consent to being consulted by video. Visits are not anonymous: your doctor knows who you are.
• Your blood test report is due 24 hours before your visit. If it has not arrived, we will ask you to move the visit. No visit takes place without it.
• You can move your visit to another time in the app as often as you need, until 24 hours before it. Within 24 hours of the visit, it cannot be moved.
• If your blood report has not arrived and we ask you to move your visit, moving it is free, even within 24 hours.
• If your doctor does not join, or the visit fails because of a problem on our side, you choose a new time at no cost or a full refund of your consultation fee.
• Your doctor may decide not to prescribe, ask to see you in person, refer you to a specialist, or end a visit that cannot be done safely by video.

7. Prescriptions and medicine

• The medicines in the programme are prescription medicines. They are supplied only against a valid prescription written by your doctor after consulting you.
• Your prescription is yours. You may have it filled by any pharmacy you choose.
• If you order medicine through leanplease, it is supplied by a licensed pharmacy, which we will name before your first order. We send your prescription to that pharmacy only when you order.
• Take your medicine as your doctor prescribed. Do not change your dose without your doctor, whatever you read in the app, the community or anywhere else.
• Store your medicine as the pharmacy’s leaflet says, and check it when it arrives.
• Delivered medicine cannot be returned, because prescription medicine that must be kept cold cannot be resold. If it arrives wrong, damaged or not cold, tell our care team within 24 hours and we will replace it.
• Do not give or sell your medicine to anyone.

8. Fees and payment

The consultation fee

• Before your first visit, you pay a consultation fee. It covers your doctor’s time, and a nurse visit for your blood test if you ask for one.
• The fee is not refunded once you have paid it, whatever your doctor decides and whether or not you attend. Until 24 hours before your visit, you can move it instead (section 6).
• The one exception is a visit that fails on our side: if your doctor does not join, or the visit fails because of a problem with our service, you choose a new time or a full refund.

Programme plans

• After your visit, if your doctor recommends a programme, you choose a plan of 1, 3 or 6 months. Every plan is billed monthly, and prices are shown in the app before you pay.
• A monthly plan continues from month to month until you stop it. To stop, tell our care team before your next billing date.
• A 3- or 6-month plan is a commitment for the whole plan. Its lower monthly price is given in return for that commitment, so if you stop early, the remaining monthly payments are still due.
• If your doctor stops your medicine for a medical reason, the remaining monthly payments are cancelled, and you pay only for the months already billed.
• Plans cannot be paused.

Paying

• Payments are processed by Razorpay. We do not receive your card or bank details.
• For any question about a payment, call or message our care team.

9. Emergencies

leanplease is not an emergency service, and messages are not monitored around the clock. If you are unwell and it cannot wait, call 112 or go to your nearest hospital.

10. The assistant

The app has an AI assistant. It answers general questions about the programme and reads your own logs back to you. It is not a doctor. It does not diagnose, advise on treatment or prescribe, and its answers can be wrong. Do not delay or ignore medical advice because of something it says. Questions about your medicine, dose or health belong with your doctor or our care team.

11. Information in the app

The guides and articles in the app are general information. They are not medical advice for you and do not replace your doctor. If they differ from what your doctor tells you, follow your doctor.

12. The community

The community lets members post and reply to each other. You own what you post, and you allow us to show it to other members inside the app. You are responsible for it.

You must not post anything that:

• belongs to someone else and that you have no right to share;
• is obscene, pornographic, or invades anyone’s privacy, including their bodily privacy;
• harasses, insults or demeans anyone, including on the basis of gender, body, religion, caste or ethnicity;
• is harmful to children;
• gives medical advice, tells anyone to change their dose, or spreads false or misleading health information;
• sells or promotes anything, including medicine;
• impersonates someone, or deceives or misleads;
• contains a virus or harmful code;
• infringes anyone’s intellectual property; or
• breaks any law, or threatens the unity, integrity, security or public order of India.

We may remove any post that breaks these rules and suspend or close the account that posted it. To report a post, message our care team. We will remind you of these rules from time to time.

13. Using leanplease properly

You must not pretend to be someone else, make an account for someone else, copy data from leanplease by automated means, try to get into parts of it or data that are not yours, or interfere with how it works.

14. Content and ownership

The app, the website, and their design, text and brand belong to us. You may use them for your own care, and not for any other purpose. Your health data and what you post remain yours.

15. No guarantee of results

People respond to treatment differently. We do not promise any amount of weight loss or any other result, and your doctor may change or stop your treatment if that is right for you.

16. Limits of our liability

We are responsible for providing the service with reasonable care and skill, and for handling your data as our privacy policy says. We are not responsible for the clinical decisions of your doctor, or for losses we could not reasonably have foreseen.

As far as the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits a liability that the law does not allow us to limit, or your rights as a consumer.

17. Ending your use

• You can stop using leanplease and delete your account at any time. See Delete your account.
• We may suspend or close an account that breaks these terms, gives false information, or is used in a way that puts someone at risk. Where we can, we will tell you why.

18. Law and courts

These terms are governed by the laws of India. The courts at Indore, Madhya Pradesh have jurisdiction, without affecting your right to approach a consumer commission.

19. Changes to these terms

If we change these terms in a way that affects you, we will tell you in the app before the change takes effect, and update the date at the top of this page. If you keep using leanplease after that, the new terms apply.

These terms are in English. If you would like them in Hindi or another Indian language, write to us and we will send them to you.

20. Complaints and grievance officer

Contact us first: message our care team in the app, call +91 80859 64558 (8am to 8pm), or write to support@getleanplease.com.

If your complaint is not resolved, contact our Grievance Officer, Vansh Parikh, at admin@getleanplease.com, or by post at Vansh Parikh, Grievance Officer, Staple Healthcare Private Limited, 63-B Vaibhav Nagar, Kanadia Road, Indore 452016, Madhya Pradesh.

• We acknowledge a complaint within 48 hours and resolve it within one month.
• A complaint about a post in the community is acknowledged within 24 hours and resolved within 7 days. If you disagree with our decision, you may appeal to the Grievance Appellate Committee within 30 days.
• You may also contact the National Consumer Helpline on 1915.

21. General

• Events beyond our control. We are not responsible for a delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, government orders, strikes, or a failure of the internet or of another company’s systems. We will tell you and rearrange what we can.
• Your responsibility. If you give us false information or misuse leanplease, and that causes us a loss or a claim by someone else, you are responsible for it.
• If part of these terms is invalid. If a court finds any part of these terms invalid, the rest still applies.
• Transfer. We may transfer these terms to a company that takes over leanplease. We will tell you if we do, and your rights under them stay the same.